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ADT

Sr. Data Scientist, Customer Care Analytics

Post Date:Oct 01, 2020Type:Full-Time
Start Date:10/1/2020Salary:
Location:US-FL-Boca Raton Job Reference:2014661
Skills:

Skills and Capabilities:

  • Expertise and proven proficiency with SQL and/or Oracle query languages
  • Expertise and proven proficiency with Python and/or R programming languages
  • Experience with Tableau, OBIEE, or equivalent tools
  • Experience using ML tools such as H2O.ai, Alteryx, DataRobot, or equivalent tools preferred
  • Efficiency and comfort with querying and manipulating large data sets
  • Ability to develop working tables and data marts that can be referenced and leveraged across multiple users
  • Experience working within a big data environment preferred
  • Outstanding analytical skills; comfortable working with, interpreting and presenting data
  • Strong verbal and written communication skills
  • Passion for delivering the ideal customer experience
  • Coachable, strong desire to learn, and enthusiasm for creating customers for life

Education:

  • 4-year college degree in analytics, mathematics, operations or computer science, statistics, or similar highly quantitative degree required with a graduate degree preferred

Experience:

  • 5+ year’s directly applicable experience

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.



Job Description:

Company Overview:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

About The Job:

Position Summary:

The Sr. Data Scientist, Advanced Analytics will support the operating business units and other key members of the Analytics department with the end goal of creating customers for life. He/she will be charged with uncovering customer insights and growth opportunities from ADT’s customer database, operational systems, and 3rd party data sources. This role involves extracting and analyzing data across business units and functions, identifying trends and opportunities for improvement, and creating new optimal ways to increase customer life and satisfaction. The ideal candidate will have deep working knowledge of various analytical and statistical tools and methodologies for uncovering driving traits and measuring performance against qualitative and quantitative objectives. The individual will need to have a strong sense of problem solving through analytical thinking.

Position Responsibilities:

Position Summary:

The Sr. Data Scientist, Advanced Analytics will support the operating business units and other key members of the Analytics department with the end goal of creating customers for life. He/she will be charged with uncovering customer insights and growth opportunities from ADT’s customer database, operational systems, and 3rd party data sources. This role involves extracting and analyzing data across business units and functions, identifying trends and opportunities for improvement, and creating new optimal ways to increase customer life and satisfaction. The ideal candidate will have deep working knowledge of various analytical and statistical tools and methodologies for uncovering driving traits and measuring performance against qualitative and quantitative objectives. The individual will need to have a strong sense of problem solving through analytical thinking.

Position Responsibilities:

  • Experience with data extraction, cleansing and normalization of data inconsistencies
  • Analyze ADT customer operational, demographic, 3rd party, and/or big data
  • Utilize correlations, clustering, profiling and other statistical analyses to identify customer insights and drivers affecting retention, engagement & satisfaction
  • Own end-to-end predictive modeling processes including ETL, model creation, calibration, cross-validation, and maximizing model accuracy and performance
  • Develop, maintain, and continuously improve propensity models
  • Have the capability to utilize advanced analytical tools, including statistical modeling and having the ability to interpret and translate the findings into business strategy and results
  • Develop recommendations including Operational changes based on customer insights
  • Be capable of working closely with the business to define and build implementation strategies to drive business results and measure value creation
  • Develop executive-level presentations to illustrate data insights, present key findings and drive key decision-making
  • Provide innovative ideas on how to streamline and optimize new and existing processes and results




Contact Information
ADT



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