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Laboratory Customer Service - Science Degree -

Post Date:Jun 12, 2019Type:Full-Time
Start Date:6/12/2019Salary:$35,400.00
Location:US-CA-Oxnard Job Reference:td-TP-111.135242
, , , , ? BS or similar in Scientific field of study REQUIRED
•Bilingual preferred NOT Required - English and Spanish

Job Description:
The Customer Service Representative role is responsible for providing support for various functions throughout the Company across various departments (Sales, QA, Operations, Finance and Laboratory). The position processes a multitude of tasks such as the handling of information from Clients and Sales as well as Laboratory personnel, performing various clerical functions as well as being an effective communicator.

•Respond to online customer requests with appropriate information
•Collaborate with Sales, QA, Operations, and/or Laboratory to provide solutions
•Provide technical sales support to small and medium sized clients
•Support Food Safety and Agronomy Sales teams by helping create new clients and contracts
•Process a high volume of calls from customers
•File and manage customer claims
•Help maintain and update sales database
•Assist Clients with ?Chain of Custody? forms, account login info and other basic requests
•Provide reports and results to Clients when requested
•General ability to analyze requests and identify solutions


•1-2 years of experience in a customer service role preferred but not required
•Excellent project management, writing, and oral communication skills.
•Excellent customer service skills
•The right candidate will be a dynamic individual comfortable with working in a results-driven and fast-paced environment.
•We expect the right candidate to be eager to learn, as well as very organized and detail oriented.
•Work well in a team-oriented environment while maintaining high professional standards for personal independent work.
•Take direction well and contribute constructively.
•Demonstrate proficiency in computer skills (including MS Excel) We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Contact Information
Name: Theresa Delgado
Ph: 8056501814
FAX: (805) 650-4804

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