Responsible for providing friendly & efficient pharmacy and Health Beauty Care department care to all customers. Some essential duties include data entry, filling prescriptions, maintaining merchandise levels, operating cash register and pharmacy computer system. Assists in ordering and maintaining merchandise levels and maintains a clean professional work area.
* Ensures customer care and selling are #1 priority * Demonstrates the highest level of confidentiality standards in handling of customer relations, medical and prescription records and Health Insurance Portability and Accountability Act (HIPAA) compliance * Demonstrates great phone etiquette and answers phone in a timely manner * Operates Pharmacy cash register and Electronic Signature Capture (ESC) system according to policy and procedures in order to maintain accurate records of customer transactions * Maintains a clean, neat, and orderly work area in order to maximize efficiency of the department, minimize errors, and promote excellent service * Handles patient concerns in a professional manner * Exhibits accuracy in all stages of the filling process (KARxE program) * Enters prescription and insurance information into the computer, reducing audit risks by utilizing proper prescription procedures such as Dispense as Written (DAW), days supply and "take as directed" sigs (directions) * Assists with filling and facing functions in the immediate area of the Pharmacy department as directed by the Pharmacy Manager or Pharmacist * Utilizes the Inventory Management system in order to maintain proper inventory levels and reduce partial filled prescriptions, processes received orders, wholesaler returns, and expired returns, and navigates and utilizes Cardinal.com functions * Operates the Pharmacy Computer system, including entering and extracting information for maximum efficiency of the department and accurate records and reports * Abides by all State, Federal, and Sears Holdings Corporation (SHC) Pharmacy Rules and regulations * Completes all SHC required training programs for Pharmacy associates and SHC technician training programs, including HIPAA training * Performs other duties as assigned * Pharmacy technician experience not required but experience in a customer service related atmosphere preferred * Reading, writing, and basic math skills * Repetitive standing, bending, stooping, kneeling, lifting, stretching, and reaching skills * Knowledge of and skilled in operation of computers * Flexibility in scheduling requirements * Ability to scan and bag all merchandise (typically 20-50 lbs.) * Must meet all guidelines and regulations as prescribed or required by the state Board of Pharmacy in the state in which this position will practice * Must be 18 years of age or older